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Acting with Power Communications, Interpersonal Skills
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Kantola Productions Item #: DVD-12-048 -

Program HighlightsHow you speak has far greater impact than what you actually say.The body language of power, and how to use it.Why it's risky to act more important than you are.Working well with others is critical to professional success, yet many people struggle with "authority issues" that can block their progress. Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a...

LAP-CO-017, Listen Up! (Demonstrating Active Listening Skills) Communication Skills, LAP-QS-001
Price: $44.93-$52.45
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MBA Research Item #: LAP-CO-017 -

Active listening is an essential skill used to learn, understand, and communicate. This LAP, Listen Up! (Demonstrating Active Listening Skills), will teach your students how active listening can help them build better relationships, understand others, and succeed in school. Help them discover how to eliminate the distractions that can get in the way of effective listening. This instructional module includes assessments, video links, and activities to develop active listening skills.LAPs are...

LAP-CR-009, Making Mad Glad (Handling Difficult Customers) Customer Service, Interpersonal Skills, LAP-CR-003
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MBA Research Item #: LAP-CR-009 -

Every salesperson will encounter a difficult customer at one time or another. They come in a variety of types, ranging from argumentative to impatient to dishonest. This LAP covers the entire range of difficult customer types and provides effective guidelines for dealing with each appropriately. LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. Each LAP includes a student handout (with CopyIT! permission) that includes information...

LAP-EI-030, Have a Heart (Showing Empathy for Others) LAP-EI-012, Emotional Intelligence, Workplace, Ethics
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MBA Research Item #: LAP-EI-030 -

Do your students understand the importance of developing empathy? Learning how to listen, speak tactfully, and consider others’ feelings can help your students become aware of how their actions impact the people they come into contact with every day. The ability to understand others’ feelings and life experiences can help your students succeed in their personal lives and in their future careers. The LAP Have a Heart provides a variety of videos and activities that engage students in...

LAP-EI-033, Getting To Know You (Cultural Sensitivity) Emotional Intelligence, Workplace, LAP-EI-011
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MBA Research Item #: LAP-EI-033 -

Cultural sensitivity is an essential personal skill for improving relationships and creating a more accurate worldview. Being culturally sensitive is also important in order to succeed academically, professionally, and to compete in today’s global marketplace. With Getting To Know You (Cultural Sensitivity), your students will learn what cultural sensitivity is, why it’s important, and what they can do to become more culturally sensitive. Videos provide examples of cultural differences and...

LAP-EI-036, Everyone’s Worthy (Treating Others With Dignity and Respect) Emotional Intelligence, Equity, Business Behavior, Interpersonal Skills, Co-op, Workplace, LAP-EI-020
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MBA Research Item #: LAP-EI-036 -

Most people want to treat others with respect, but that can be difficult if they don’t understand each other’s differences. This LAP outlines the major differences between people, explains why it’s so important to value and accept those differences, and demonstrates the general steps students can take to treat anyone with respect and dignity.LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. Each LAP includes a student handout (with...

LAP-EI-037, Can You Relate? (Fostering Positive Working Relationships) Emotional Intelligence, Interpersonal Skills, Work-based Learning, Co-op Work Experience, Community-based Learning, Business Behavior, LAP-EI-005
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MBA Research Item #: LAP-EI-037 -

Plain and simple, people need other people. This LAP explains interdependence, how to nurture personal and professional relationships, and how different management styles affect the work environment and these relationships.LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a student handout (with CopyIT! permission) that includes information about positive working relationships, a (So What?) discussion of why it's...

LAP-EI-062, Make It a Win-Win (Negotiation in Business) Emotional Intelligence, Leadership, Communications, LAP-EI-008
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MBA Research Item #: LAP-EI-062 -

Your students negotiate every day, whether they realize it or not. But not all negotiations are as simple as what to have for dinner—what about important workplace negotiations, like getting a raise or bargaining with a coworker? With this LAP, you can give your students a leg up. They’ll learn how to negotiate with anyone—supervisors, coworkers, or customers.LAPs are comprehensive instructional packages that include all elements of a performance-oriented lesson plan. This LAP includes a...

LAP-EI-108, Do They Buy It? ("Selling" Ideas to Others) Emotional Intelligence, Ethics
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MBA Research Item #: LAP-EI-108 -

In today’s competitive workplace, it’s more important than ever to stand out from the crowd. So, how can students distinguish themselves from their peers? According to business professionals, learning how to effectively “sell” their ideas is a pretty good start. In this LAP, students will learn to master the key steps in the process of idea “selling” and gain real-life insight on why this skill is so important.LAPs are comprehensive instructional packages that include all elements of a...

LAP-EI-140, More Than Just Talk (Effective Communication) Emotional Intelligence, Ethics
Price: $44.93-$52.45
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MBA Research Item #: LAP-EI-140 -

Employers have consistently ranked communication skills as one of the most desirable traits in new employees. In this LAP, students will learn the importance of effective communication skills as well as techniques for overcoming barriers to communication. Students will discover how communication plays a role in their everyday lives, and how their ability to communicate can help them achieve their personal and professional goals.LAPs are comprehensive instructional packages that include all...

Rubric: Demonstrating Negotiation Skills
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MBA Research Item #: RU-16-006 -

In-depth, research-based rubric for demonstrating negotiation skills includes detailed behavioral anchors and three sample scenarios, making it useful for both assessment and instructional purposes. Use to assess capstone activities, for competitive event preparation, in student career portfolios. Highly recommended for performance-oriented programs.(Teaching in a member state? Rubrics can be accessed free via State’s Connection!) ...

Rubric: Handling Difficult Customers
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MBA Research Item #: RU-18-001 -

In-depth, research-based rubric for handling difficult customers includes detailed behavioral anchors and three sample scenarios, making it useful for both assessment and instructional purposes. Use to assess capstone activities, for competitive event preparation, in student career portfolios. Highly recommended for performance-oriented programs.(Teaching in a member state? Rubrics can be accessed free via State’s Connection!) ...

Rubric: Making Oral Presentations
Price: $10.95
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MBA Research Item #: RU-16-001 -

In-depth, research-based rubric for making oral presentations includes detailed behavioral anchors and three sample scenarios, making it useful for both assessment and instructional purposes. Use to assess capstone activities, for competitive event preparation, in student career portfolios. Highly recommended for performance-oriented programs.(Teaching in a member state? Rubrics can be accessed free via State’s Connection!)

Rubric: Participating as a Team Member
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MBA Research Item #: RU-16-002 -

In-depth, research-based rubric for participating as a team member includes detailed behavioral anchors and three sample scenarios, making it useful for both assessment and instructional purposes. Use to assess capstone activities, for competitive event preparation, in student career portfolios. Highly recommended for performance-oriented programs.(Teaching in a member state? Rubrics can be accessed free via State’s Connection!) ...