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Customer Service Counts
Price: $275.00
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Availability: In Stock
Item #: DVD-13-014 -

Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be...

Customer Service: The Telephone Connection Communications
Price: $275.00
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Item #: DVD-13-015 -

Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.Our comedic hosts have a lot of fun with this subject, but their underlying message is sincere: telephone customer service is an important job and it has to be done well. You don’t get a second chance once a customer hangs up—unless you...

The Art of Leadership - One Touchpoint at a Time
Price: $59.00
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Item #: DVD-13-016 -

Program Highlights The transformative power of a human connection. Guiding others with a “listen, frame, and advance” mindset. Why inspiring trust is critical to enduring leadership success.Early in his career, after nine years with General Foods, Doug Conant was unexpectedly and summarily laid off from his job. It was devastating, he recalls, yet kind words from an outplacement counselor not only got him through it, but helped shaped his approach to leadership success. It’s in the moments of...

Workplace Ethics: Code of Conduct Training for Employees and Managers Management
Price: $350.00
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Item #: DVD-12-042 -

Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. These award-winning ethics training videos follow four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And they teach a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily. In Workplace Ethics,...

The Innovation Engine Entrepreneurship, Management
Price: $59.00
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Item #: DVD-12-045 -

Program Highlights How reframing the question allows an infinite number of solutions. Why rapid prototyping keeps your options open and your failures small. The value of experimenting with un-useless inventions. Why do we need creativity? The world is full of daunting problems, and so are our workplaces. We need solutions. While the scientific method we all learned in school has value for discovery, a similar process for invention is not widely taught—yet is a critical component of true...

Intelligent Strategy Entrepreneurship, Management
Price: $59.00
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Item #: DVD-12-047 -

Program Highlights Steve Jobs’ plan for Apple in 1997: hatchet job or strategy? Why financial performance goals are not strategy. Creating proximate goals and “riding the wave” of change. Bad strategy is long on goals and vision and short on presenting a coherent set of actions for actually solving the fundamental problems facing an organization. Good strategy, on the other hand, flows from an honest diagnosis of your most critical challenge coupled with an action plan for specific objectives...

Acting with Power Communications, Interpersonal Skills
Price: $59.00
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Item #: DVD-12-048 -

Program HighlightsHow you speak has far greater impact than what you actually say.The body language of power, and how to use it.Why it's risky to act more important than you are.Working well with others is critical to professional success, yet many people struggle with "authority issues" that can block their progress. Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a...

Management & Leadership Skills for Supervisors
Price: $275.00
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Availability: In Stock
Item #: DVD-17-001 -

What is it? Narratives spoken from experience punctuate this feature-film quality production that portrays the subtle but essential people skills that every great supervisor or leader must have in order to manage their people the right way. Who is it for? Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace. What...

Employment Laws: What Supervisors Need to Know
Price: $350.00
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Availability: In Stock
Item #: DVD-17-002 -

What is it? Narrated by experienced labor and employment law attorney, Nancy Yaffe, JD of Fox Rothschild LLP, this spot-on video shows a series of stories that illustrate the kinds of legal questions that commonly occur in our workplaces. These stories, along with an explanation of relevant laws, will help supervisors respond appropriately when faced with issues of fairness, scheduling, employee requests for leave or accommodations, and the challenges presented by social media in the...